Terms of Service

1. Introduction

Welcome to Grid Velocity (PVT) Ltd. ("Grid Velocity", "we", "us", or "our"). By engaging with our services, you ("Client", "you", or "your") agree to comply with and be bound by the following Terms of Service ("Terms"). These Terms govern all services provided by Grid Velocity, including but not limited to creative services, design, production, and development (collectively, the "Services").

Please read these Terms carefully before proceeding. If you do not agree to these Terms, you must not engage our Services.

2. Company Information

Grid Velocity (PVT) Ltd. is a company incorporated under the Securities and Exchange Commission of Pakistan under the Companies Act, 2017 (XIX, 2017), with its registered address at Lahore, Punjab, 54000, Pakistan. For any queries, you may contact us via email at info@gridvelocity.com.

3. Scope of Work

The Services provided by Grid Velocity include, but are not limited to:

  1. Creative: Conceptualization, branding, and campaign ideation.
  2. Design: Visual design services, UI/UX, graphic design, and product design.
  3. Production: Video production, photography, animation, and multimedia.
  4. Development: Website development, software, mobile app development, and digital solutions.

The scope of work for any project will be detailed in a separate Statement of Work (SOW) or Quotation provided to the Client and accepted before the commencement of Services.

4. Service Rates and Payment Terms

Grid Velocity offers the following pricing models:

  • Hourly Rate: Services are billed at an hourly rate as per the agreed-upon fee.
  • Project-Based Pricing: A fixed project cost is agreed upon and will be clearly stated in the project proposal.
  • Retainer Basis: Clients may engage our services on a recurring retainer model, payable on a pre-determined monthly or quarterly basis.

4.1 Invoices and Payments

  • Hourly Services: Invoices will be generated weekly or bi-weekly based on the actual hours worked. All invoices are due upon receipt unless otherwise stated.
  • Project-Based Services: A deposit of 50% of the total project cost is due upon acceptance of the quotation, with the remaining 50% due upon project completion unless other terms are agreed upon.
  • Retainer Services: Invoices for retainer services are generated on the first day of each month, with payments due within 7 days.

Late payments beyond 14 days from the invoice due date will be subject to a 1.5% late fee per month. Grid Velocity reserves the right to suspend or terminate ongoing work if invoices remain unpaid beyond the due date.

5. Revisions and Changes

Grid Velocity includes up to two (2) to three (3) revisions within the agreed-upon scope of work, depending on the specific nature of the project. Any revisions beyond this will be considered outside the original scope and may incur additional charges.

  • Included Revisions: The initial project cost covers two to three rounds of revisions, depending on the scope, during which the Client can request changes or adjustments.
  • Additional Revisions: Any additional revision requests beyond the included revisions will be billed at an agreed-upon hourly rate or on a per-revision basis, which will be outlined in a separate agreement.

The Client is responsible for providing timely feedback and approval during the revision process. Any delays may impact the project timeline and result in additional charges.

6. Client Responsibilities

The Client agrees to provide accurate, timely, and complete information or materials as requested by Grid Velocity for the successful completion of the Services. The Client will be responsible for approvals and feedback during the creative and development processes. Any delays in providing the necessary information or approvals may affect the project timeline and may incur additional charges.

7. Intellectual Property

7.1 Ownership of Work

Upon full payment of all outstanding invoices, ownership of any deliverables produced by Grid Velocity under the terms of a project shall be transferred to the Client. Grid Velocity retains the right to display the completed work as part of its portfolio or for marketing purposes unless otherwise agreed upon in writing.

7.2 Use of Third-Party Assets

If third-party resources such as stock images, fonts, or plugins are required, these costs will be borne by the Client. Any licensing for third-party assets will be transferred to the Client upon project completion.

8. Confidentiality

Grid Velocity agrees to maintain the confidentiality of any proprietary or sensitive information provided by the Client during the course of the project, except where disclosure is required by law. Similarly, the Client agrees not to disclose any confidential information relating to Grid Velocity's methodologies, pricing, or business practices.

9. Termination

Both Grid Velocity and the Client have the right to terminate the agreement for any project under the following conditions:

  • For Cause: Either party may terminate the contract if the other party breaches any material term of this agreement and fails to remedy such breach within 14 days of receiving written notice.
  • For Convenience: Either party may terminate the contract at any time with 30 days written notice.

In the event of termination, the Client will be responsible for payment of all services rendered up to the termination date, including any completed work that has not yet been invoiced.

10. Limitation of Liability

Grid Velocity will not be liable for any indirect, special, incidental, or consequential damages, including loss of profit or data, arising out of or in connection with the Services provided. Our total liability for any claim related to the Services will not exceed the amount paid by the Client for the Services in question.

11. Force Majeure

Grid Velocity shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil disturbances, strikes, or interruptions in telecommunication services.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan.

13. Amendments

Grid Velocity reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on our website, and continued use of our Services will constitute your acceptance of the revised Terms.

14. Acceptance of Terms

By engaging with Grid Velocity for any of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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