Privacy Policy
We have drawn up this Privacy Policy to help you better understand what information about your visit to the website we collect, how we use it, and what your choices are regarding it. Therefore, we kindly ask you to take a moment and pay attention to the following.
1. Definitions
Grid Velocity (PVT) Ltd., seated at Zaman Park, Canal Bank, Lahore, Punjab 54000, Pakistan (hereinafter referred to as: “Grid Velocity”, “we”, “us”, “our”) refers to the legal entity governing the website www.gridvelocity.com.
- Personal data – means data referring to private persons who can be identified at some point.
- User – means our website visitor.
- Client – means the person who uses our services.
- Usage data – means data the user enables us to use for the purposes of user experience improvement by clearly accepting them.
- Cookies – mean small data sets that are kept in the user’s web browser while browsing the website.
2. About us
This website is the property of Grid Velocity (PVT) Ltd., seated at Zaman Park, Canal Bank, Lahore, Punjab 54000, Pakistan.
Grid Velocity is a privately held company registered in Pakistan:
- Company ID number: 0254272
- Email: info@gridvelocity.com
3. Relevant legislation
This web page was designed with respect to the relevant Pakistani and international legislation as regards data protection and privacy of its users, including:
- The Personal Data Protection Bill of Pakistan (once fully enacted)
- General Data Protection Regulation 2016 (GDPR) of the European Parliament and of the Council, where applicable.
4. Who collects and processes information
Based on the GDPR (where applicable) and relevant privacy laws in Pakistan, every website user can make a choice: to accept or decline the collection of their personal data by the website.
Grid Velocity collects and processes only the necessary data about users who have voluntarily accepted and given consent to such data processing, with a clearly stated purpose, in accordance with the procedures governed by legislation.
5. Data collection:
5.1. Contact or order forms
When you contact us via the contact form, order form, or email, your personal data will be collected only upon your written consent, by ticking the box that states you have read and accepted our Privacy Policy and Cookie Policy, which is why we kindly ask you to read these pages thoroughly.
This data will be stored and processed only for the purpose of answering your queries or getting in contact with you for business purposes and the related technical administration. Such data may include your name, email address (hereinafter referred to as: email), phone number, description of your needs, and other information you choose to give us.
Your data will be completely deleted upon your request, and we will not store or use it after we no longer need it. Upon your written request, we will send you the information about the data we have collected and stored about you up to that moment, provided in an electronic form.
5.2. Website hosting servers
Our website is hosted by Webflow, whose servers are located in San Francisco, USA.
Webflow’s servers and data center are protected by the following:
- ISO 27001 / CIS Critical Security Controls
- SOC2 Type I
Webflow’s security measures include:
- Key fob access doors
- CCTV camera monitoring
- Encrypted hard drives for all employee laptops
- Two-factor authentication and unique logins for business-critical systems
- Encrypted communication between our website and your browser via HTTPS
For more information, you can read about Webflow Security here.
5.3. Cookie policy and data collection via cookies
Similarly to most websites, we use **Google Analytics** and other tools such as Calendly, MailChimp and Hotjar to track user interaction. This data is used to improve user experience (UX) and understand the number of visitors to our website. By accepting the terms of use, you agree to our cookie policy.
For more details, please visit our Cookie Policy page.
6. What we know about you
We collect only the data for which you have given us consent. For instance, we do not know your email address unless you send it to us via email or contact forms. This data is used only within our company, and we do not sell it nor distribute it to third parties.
If you no longer wish to receive emails or newsletters from us, please contact us at info@gridvelocity.com to request the removal of your data.
7. How long we keep your data
We keep your information no longer than is necessary for us to provide you with the service and accomplish the purposes set out in this Policy.
8. Third-party data processing
We collaborate with third-party data processors who process data on our behalf. These third parties are carefully selected and act in accordance with the laws referred to in Section 3. Our third-party processors include:
- Google Analytics (Privacy policy)
- Calendly (Privacy policy)
- Hotjar (Privacy policy)
- Mail Chimp (Privacy Policy)
- Webflow (Privacy policy)
9. Data breaches
We will inform our users about any unlawful data breaches of this website’s database or databases of any of our third-party data processors and report such events to all relevant persons within our company and to the authorities within 72 hours of the breach, provided personal data stored in an identifiable manner has been stolen.
10. Amendments to this privacy policy
Grid Velocity reserves the right to amend this Privacy Policy when necessary to align with amendments to relevant legislation and regulations.
Should such amendments occur, we recommend you visit this page occasionally to stay informed about the changes to this Policy.
If you believe that Grid Velocity does not abide by this Privacy Policy, please contact us via our Contact page or email us at info@gridvelocity.com.
